43 sec business case for process mapping


When we started Nimbus we were evangelists. Every sale was a triumph. Not beating the competition, but finding a like-minded client who “got it”. Clients that understood:

  • The audience for the process maps is everyone in the company, so it needed to be simple
  • The process content was the “operations manual” and “single source of truth”, so it needed to be managed
  • That you could get benefits without automating every single activity, so it needed to be continuously improved

The understanding and market have evolved. There is still a need in company after company, but there is now a greater awareness of the need, the benefits and the approach. So perhaps this time around with Q9ELEMENTS it will be easier than with Nimbus. Inevitably there will be different challenges, but that is part of what drives us.

But ultimately it is all about seeing clients get success.  So take a look at this quick video which sums up the benefits that Carphone Warehouse, a retailer with 800+ stores  got. This project won the Gartner BPM award which they richly deserved.